Privacy policy

Last updated: May 10, 2026

Glard operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: including your name, billing address, shipping address, phone number, and email address.
  • Financial information: including payment card information, transaction details, form of payment, payment confirmation, and other payment details. Note: full payment card numbers are processed directly by our payment processor and are not stored by us.
  • Account information: including your username, password, security questions, and preferences.
  • Transaction information: including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us: including information you include in messages to our customer support team or other correspondence.
  • Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With technology service providers, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share your information for targeted advertising purposes. You can exercise your opt-out right here.
  • With our international product suppliers to fulfill your orders. When you place an order, certain personal information (such as your name, shipping address, and order details) may be transmitted to suppliers located outside the United States, including in China, solely for the purpose of order fulfillment and shipping. These suppliers are contractually required to use your information only for fulfillment purposes.
  • When you direct us or otherwise consent to the disclosure of certain information to third parties, such as through your use of social media widgets or login integrations.
  • In connection with a business transaction such as a merger, acquisition, or bankruptcy, to comply with applicable legal obligations (including responses to subpoenas, search warrants, and similar legal process), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

International Data Transfers

Please be aware that in order to fulfill your orders, we may transfer certain personal information — specifically your name, shipping address, and order details — to product suppliers located in China. These transfers are made solely for order fulfillment purposes. We take reasonable steps to ensure that any supplier receiving your personal information is contractually bound to protect it and use it only for fulfillment purposes.

 

By placing an order with us, you acknowledge and consent to this transfer of your personal information to fulfill your order.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public or semi-public venues, including on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners or operators.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and support our marketing efforts. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of certain parts of the Services.

 

We may use the following types of cookies:

  • Stricly necessary cookies: Required for the Services to function (e.g., maintaining your shopping cart and account session).
  • Analystics cookies: Help us understand how visitors interact with the Services so we can improve them.
  • Merketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information we hold about you.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of your personal information and to request that we transfer it to a third party, subject to certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the sale or sharing of your personal information, or to opt out of processing for targeted advertising purposes. You can exercise this right here.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe link in any such email. If you opt out, we may still send you non-promotional emails related to your account or orders.

Global Privacy Control

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out of the sale or sharing of your personal information for the device and browser you are using. To learn more about GPC, you can visit https://globalprivacycontrol.org/. Other than the GPC, we do not currently recognize other "Do Not Track" signals from web browsers

You may exercise any of the rights described above by contacting us using the contact details provided below. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may also designate an authorized agent to make requests on your behalf; we will require proof of authorization and may verify your identity directly.

Additional Disclosures for California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), in addition to the rights described in Section 10 above.

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information: identifiers (name, address, email, IP address); commercial information (purchase history, products viewed); financial information (payment card details processed via our payment processor); internet or network activity (browsing behavior on our Services); and inferences drawn from the above.

Business or Commercial Purpose for Collection

We collect the categories of personal information described above for the business and commercial purposes set forth in Section 3 of this Privacy Policy.

Do Not Sell or Share My Personal Information

We may share certain information with advertising and analytics partners in ways that may constitute a "sale" or "sharing" under California law. You have the right to opt out of such activities. To exercise your opt-out right, please contact us at the email address below.

Complaints and Appeals

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection or consumer protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date. Where required by applicable law, we will provide additional notice of material changes.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at support@glard.store